EFFECTIVE CUSTOMER CARE AND SERVICE EXCELLENCE TRAINING

Dates: 20-24 June 2016

Venue: Profound Conference Centre: Bramley – Sandton, Johannesburg – SA

Outcomes of this Workshop1

  • Defining service excellence within his/her organisation
  • Have a thorough knowledge on the contents of the White Paper on Batho Pele
  • Implement the eight ‘Batho Pele’ Principles within his/her organisation
  • Establish positive moments of truth when dealing with the public
  • Apply effective communication when dealing with the public
  • Have first and third person perspectives on customer service within his/her organisation
  • Manage “difficult” customers
  • Design a service excellence implementation plan

Maintaining a high standard of professional ethics.

  • Efficient, economic, and effective use of resources.
  • Services that are provided impartially, fairly, equitably, and without bias.
  • People’s needs that are responded to.
  • Effective and efficient delivery of services.
  • Being polite, helpful and accessible in our dealings with the public.
  • Having regard for the circumstances and concerns of the public in performing our duties.
  • Being committed to timely service aimed at the development and upliftment of all South Africans.
  • Respecting and protecting every person’s dignity and his/her rights as contained in the Constitution.