Call Centre Customer Services Training

Dates: 20-24 June 2016

Venue: Profound Conference Centre: Bramley – Sandton, Johannesburg – SA

 2The Call Centre and Customer Service Training Course teaches skills to enhance a customer

experience within a call centre (WIN over the customer). Areas covered include voice control, skills to enhance speech and communication, key listening skills, the ability to question, negotiation skills, creating and delivering meaningful messages, body language, building personal relationships and managing stress.